Service designer, facilitator, strategic advisor, innovation partner
Senior Director of Service Design & Facilitation at Stanford University
Co-Founder of Practical by Design
I am driven by supporting the missions of others, building community through collaboration, and creating a culture of empowerment. I am continually building my competencies in leadership, mentorship, and communication. In my work, I practice mindfulness, empathy, and compassion, and I believe that the best solutions come from a deep understanding of others’ needs and motivations.
I am a skilled facilitator, focusing on organizational and service strategy, and a designer with over a decade of design experience, including brand, identity, visual, user experience, product, and service design. I am passionate about data and user research, and uphold a rigorous practice on my team. My strengths are defining strategy, communicating vision, taking action, and building community. I am passionate about taking a vision from idea to reality, and helping others realize their goals.
I lead the Service Design & Facilitation team at Stanford University. We are part of Improvement, Analytics, and Innovation Services, a centralized in-house consultancy providing design, innovation, process improvement, business analytics, and project management consulting services to the Stanford community.
Outside of my "day job" I am the co-founder of Practical by Design, and speak, present, teach, and manage our global slack community for service designers.
Service Experience Design
Journey Mapping
Current and Future-state Service Blueprinting
Service Concept Canvas
Value Proposition
Service Strategy and Roadmap
Current state assessment / discovery
User interviewing
Participatory Research Workshops
Survey design and analysis
Qualitative research synthesis
Usability Review
Task-based User Testing
User Experience/UI design
Information Architecture
Taxonomy testing
Rapid prototyping
Team trainings
1:1 or small group coaching
Conference speaking and workshops
Curriculum design
Retreat and workshop facilitation
Strategic planning
Organizational design
Innovation culture and program design
Design team and project management
Design leadership
Community leadership and organizing
Community of Practice building
2023
2022
2018
2017
2016
morgan@morganbrandonmiller.com