Morgan Brandon Miller
(he/him)


Service designer, facilitator, strategic advisor, innovation partner

Senior Director of Service Design & Facilitation at Stanford University
Co-Founder of Practical by Design

About me


My why

I am driven by supporting the missions of others, building community through collaboration, and creating a culture of empowerment. I am continually building my competencies in leadership, mentorship, and communication. In my work, I practice mindfulness, empathy, and compassion, and I believe that the best solutions come from a deep understanding of others’ needs and motivations.

My what

I am a skilled facilitator, focusing on organizational and service strategy, and a designer with over a decade of design experience, including brand, identity, visual, user experience, product, and service design. I am passionate about data and user research, and uphold a rigorous practice on my team. My strengths are defining strategy, communicating vision, taking action, and building community. I am passionate about taking a vision from idea to reality, and helping others realize their goals.

My work

I lead the Service Design & Facilitation team at Stanford University. We are part of Improvement, Analytics, and Innovation Services, a centralized in-house consultancy providing design, innovation, process improvement, business analytics, and project management consulting services to the Stanford community.

Outside of my "day job" I am the co-founder of Practical by Design, and speak, present, teach, and manage our global slack community for service designers.

Let's connect


Twitter

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Medium

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LinkedIn

Let's connect

Speakerdeck

Past presentations

My design toolkit

Service Design

Service Experience Design

Journey Mapping

Current and Future-state Service Blueprinting

Service Concept Canvas

Value Proposition

Service Strategy and Roadmap

Design Research

Current state assessment / discovery

User interviewing

Participatory Research Workshops

Survey design and analysis

Qualitative research synthesis

UX/UI Design

Usability Review

Task-based User Testing

User Experience/UI design

Information Architecture

Taxonomy testing

Rapid prototyping

Teaching

Team trainings

1:1 or small group coaching

Conference speaking and workshops

Curriculum design

Strategic Facilitation

Retreat and workshop facilitation

Strategic planning

Organizational design

Innovation culture and program design

Leadership

Design team and project management

Design leadership

Community leadership and organizing

Community of Practice building

Contact


morgan@morganbrandonmiller.com